Toyota Material Handling provides servicing and support for a wide range of specialised equipment used across warehouses, logistics operations and industrial environments.
As a 24-hour service provider, their technicians must respond quickly to customer breakdowns and ensure equipment is returned to operation with minimal downtime.
Field Service Supervisor Sam Mackie explains that when machines fail, the biggest cost to customers is often not the repair itself — it’s the downtime.
“Quite often downtime is the most expensive part of a breakdown for a customer.”
Because many of their customers operate around the clock, Toyota Material Handling needs reliable partners who can respond quickly and maintain the same high service standards expected by their own technicians.